FAQ

Delivery

Delivery options, order tracking and information about delivery issues.

Anything order-related can always be found on your account. If the order has been shipped already, you can trace your parcel with a tracking number.

This tracking number can also be found in your confirmation email. It becomes active within 24-48 hours after you've received the email.

If you didn’t get a confirmation email, it could’ve ended up in your spam inbox. If that’s not the case give us a call so our customer service agent can take it from there.

In case your order has been delivered to the wrong address you can locate it under “delivery status” in your account, or check te track & trace link in the shipping confirmation email.

If the order hasn’t been delivered yet, you can contact your carrier to see if they can help you change the delivery address.

If the parcel was declined at the delivery address, the order will be return to our warehouse. Once we have processed the return, you'll be refunded within 10 to 14 days.

If you've received a wrong item contact us, so our customer service agent can take it from there.

If you're missing one or more items from your order contact us, so our customer service agent can take it from there.

Our orders are usually shipped and delivered within 5-6 business days after the order is confirmed, with standard delivery. Based on the carrier and pick-up times, delivery times may vary.

Shipping costs are 5,95 EUR, but are free for orders over 75 EUR. 

In case of delays, you will be informed accordingly. General delays may also appear on the website.

That depends on the carrier, but most of the time your order is:

  • Delivered at your neighbours unless you have informed us or the carrier that you do not prefer to have parcels delivered at your neighbours
  • Delivered at a second attempt the next business day

At all times the carrier leaves you a (digital) note with the delivery details.

For online orders, the following delivery options are available:

  • delivered at a home/work address

You can choose your preferred delivery option during the check out process.

If you choose standard shipping, your order will be delivered by UPS.

Need more help?

We are available Monday – Sunday: 9AM – 9PM CET.